Terms & Conditions

Annual Sale

Our 2023 Annual Sale starts at 5:00pm on Thursday, November 16th. No sale items will be sold at the discounted price before this time.

Percentage discounts apply to the RRP. The RRP is the 'Recommended Retail Price' as outlined by the Australian distributor. Fine Music may not have sold certain products at RRP in the past and may not sell at RRP in the future.

We will endeavor to keep inventory as accurate as possible throughout the sale but some errors may occur.

Quantities of instruments on sale are strictly limited. There are no back-orders

Line listed sale instruments are NEW but may have been on display or used as demonstrator models. As such some general wear and tear may be present.

Accessories, Sheet Music and Reeds are available in store and online. Sale applies to in stock items only! - NO BACK ORDERS!

Product Availability

Product availability can be found on each individual product page. Availability is updated at least once every 24 hours.

Online - Stock available but may be held offsite or at our suppliers warehouse. It may take up to 48 hours for items held offsite to be processed and dispatched. If you require your item urgently please contact us for clarification

Store - Items are in stock at our Hawthorn location and in most cases will be processed and dispatch the same day (orders placed during business hours)

Stock turnover / items out of stock

We make every effort to ensure that items displayed on our site reflect current stock on hand, however, due to high stock turnover, Fine Music cannot guarantee that all items displayed on our website are in stock at all times. If an item you have ordered is not in stock, we will contact you. Usually, orders containing out of stock items can be filled with minimal delay.

Pricing

All prices are listed on our website in Australian dollars (AUD), including GST (inc GST).

In-store pricing

We do not guarantee to match our website prices on products for sale on our shop floor. This is necessary due to the cost of receiving, handling, storing and displaying products, as well as allowing you to physically try and test the product before purchase. Not all items listed on our website are available in store. Please contact us to check availability prior to visiting the store.

International orders

Fine Music does not ship internationally at this time.

Free In-store Pickup

Free in-store pickup is available on all products listed on the website. Simply select the "Free In-store Pick up" option at the checkout. Pickups can be made at Fine Music, 228 Auburn Road Hawthorn, VIC 3122 during our opening hours. Customers will be notified when orders are available for collection, usually within 24 hours.

As a condition of in-store pickup and to protect our customers, the credit card used for online purchasing must be presented at the time of pickup, along with one form of photo ID (driver's license etc.). Goods will not be made available for collection without this identification being completed.

Customer satisfaction

Fine Music values customer satisfaction highly. We aim to provide high-quality musical instruments and great service to you, the musician, every time. If your shopping experience with us hasn't met your expectations or would like to provide feedback on how we can do better, please email us at orders@finemusiconline.com.au.

Disclaimer

We aim to keep all information on our site up to date and correct at all times. However, prices, product descriptions and availability can change quickly and inaccuracies will occur from time to time. We ask for your understanding when errors or inaccuracies occur. We will not be responsible for, and will not be liable for, any errors in products details, descriptions or specifications, services, prices, related graphics or any other content contained on the website. All prices are subject to change without notice.

Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Please contact us if you have a question

For more information regarding shopping with us, please contact us by phone (03 9818 8520) or email (orders@finemusiconline.com.au).